Refund policy

We want you to be happy with your purchase from Captain Cannabis Warehouse. If something isn’t quite right, we’ll do our best to help within the guidelines below.

Return Eligibility

We accept returns under the following conditions:

The return request is made within 15 days of receipt of your order.
The item is in original condition—unworn, unwashed, and unaltered.
All original tags are attached.
There are no stains, odors, or signs of wear (including pet hair, smoke, or deodorant marks).

Items that do not meet these requirements may not be eligible for a refund.

Products Covered

This Returns & Refunds Policy applies to the following products purchased directly from Captain Cannabis Warehouse:

Graphic T-shirts
Hoodies
Posters

Non-Returnable Items

In general, we do not accept returns for:

Items that are washed, worn, or altered
Items without tags or not in their original condition
Items with visible damage not due to shipping or manufacturing defects
Any final-sale or clearance items, if marked as such at checkout

Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect due to our error, customers are responsible for all return shipping costs. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

How to Request a Return

To start a return, please contact us at Aaron@purequalityextract.com with the following information:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos, if the item is damaged or incorrect

We will review your request and provide instructions on how to proceed if the return is approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with clear photos of:

The damaged or incorrect product
The packaging and shipping label, if applicable

Once verified, we will work with you to provide a replacement, store credit, or refund, depending on the situation.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original method of payment.
Processing times may vary depending on your bank or payment provider.

We reserve the right to refuse a refund if the returned item does not meet the conditions outlined in this policy.

Exchanges

At this time, we generally do not process direct exchanges. If you would like a different size or design, you may return your eligible item for a refund (subject to the terms above) and place a new order.

Order Cancellations

Because our products are made to order and quickly sent to production through our dropshipping partners, cancellations are not guaranteed. If you need to cancel or modify an order, please contact us immediately at Aaron@purequalityextract.com. If the order has not yet been processed, we will do our best to help.

Cannabis-Related Disclaimer

Our brand and designs may feature cannabis-related themes or imagery. However:

We do not sell cannabis products or cannabis accessories.
We do not encourage or promote illegal activity.
All products are apparel and printed merchandise only.

Changes to This Returns & Refunds Policy

We may update this policy from time to time to reflect changes in our processes or applicable laws. Any updates will be posted on this page. Your continued use of the site or purchase of products after changes are posted constitutes acceptance of the updated policy.